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THE WORK GENERAL CHARACTERISTIC

Urgency of a theme of research. In process of development in Russia market relations in the field of management, first of all the requirement of a society for the qualified experts increases in managers of a new formation.

Productivity of management at the enterprise depends on efficiency of activity of managers of various spheres and levels. In this connection sharply there is a question on development of is professional-personal competence at the managers, capable to make constructive administrative decisions in various situations. For this reason the problem of is professional-personal competence draws attention both domestic, and the foreign authors who are carrying out the scientific activity in psychology of work, psychology of professionalism more and more, etc.

Interest to professional work of the manager of the commercial organisation indefatigably increases. It is connected, first, with complication of systems of interaction between subjects of market relations. Secondly, there is an increase in objects of management not only at level of various control systems, but also at level of the concrete company.

Practical activities testify, that many managers of the commercial organisations do not possess necessary level sformirovannosti is professional-personal competence, as a result there is a contradiction between the high requirements shown to their professionalism, and insufficient level sformirovannosti is professional-personal competence. From this follows, that is professional-personal competence is necessary for developing on scientific, psihologo-akmeologicheskoj to a basis. It is necessary to underline, that it is not enough scientific and praktiko-focused works on the given problem in view of its complexity and a small readiness.

Professional work of the manager is characterised by high intensity, a saturation of actions, numerous social contacts of various level, fullness economic, organizational and socially-psychological stressorami, that, in turn, generates occurrence of professional deformation of the person.

The review of scientific researches (R.M.Ajsina, A.G.Buenok, M.A.Nadezhina, V.P.Podvojsky, N.S.Savin, S.L.Sjachnina, J.Z.Shogenov) on a theme of professional deformation of the person has shown, that such professional group as the manager, it is studied much less, than others are more professional than group: teachers, teachers of high school, journalists, employees of the Ministry of Internal Affairs, doctors, that, in our opinion, is one more argument in favour of an urgency of the given research.

In a science there were certain theoretical and practical preconditions for working out and realisation of the complex approach on preventive maintenance of professional deformation of the person. But at the same time practically there are no the works covering all spectrum of problems, facing to researchers: from occurrence before search of ways of preventive maintenance of displays of professional deformation of the person of the manager of the commercial organisation by development of is professional-personal competence. Thus,
The research urgency is caused by an insufficient theoretical readiness and the practical importance of an investigated problem.

It is necessary to notice, that, despite volume and versatile studying of a problem of professional deformation of the person, in the psihologo-pedagogical scientific literature there are not studied the questions connected with preventive maintenance of displays of professional deformation of the person of managers of the commercial organisations through development of their is professional-personal competence.

Hence, it is possible to designate a number of the contradictions marking presence of a scientific problem of research: between requirements of employers for the qualified experts in the field of management and insufficient level sformirovannosti is professional-personal competence at managers; Between experience of scientific research of displays of professional deformation of the person of the manager of the commercial organisation and absence of the co-ordinated scientific representations about conditions of preventive maintenance of displays of professional deformation of the person of the manager of the commercial organisation by development of its is professional-personal competence; between necessity of preventive maintenance of displays of professional deformation of the person and development of is professional-personal competence.

The permission of the given contradictions consists in revealing and the description of the basic directions of work on preventive maintenance of displays of professional deformation of the person of the manager of the commercial organisation through development of its is professional-personal competence. The reflexion of necessity of resolution of conflicts has caused a choice of a theme of dissertational research.

Condition of a readiness of research. Development of professional competence of the subject of work last decade became a subject of steadfast attention. The phenomenon of professional competence is presented in E.V.Andrienko, O.A.Bulavenko, E.N.Bondarenko, S.A.Druzhilova, E.F.Zeera, V.I.Zagvjazinskogo, I.F.Isaeva, O.G.Krasnoshlykovoj, O.A.Kozyrevoj, N.V.Kuzminoj, J.I.Kuzminova's works, J. Drivers, M.I.Lukjanovoj, V.N.Lebedev, A.K.Markovoj, V.A.Metaevoj, V.L.Matrosova, R.Mejersa, L.M.Nikitinoj, E.M.Nikitinoj, V.A.Slastenina, N.L.Soljankinoj, V.A.Tolocheka, D.B.Hogana, E.N.Shijanova, V.D.Shadrikov, personal competence - D.A.Ivanov, V.V. Kraevsky, O.A.Lapin, V.A.Slastenin, A.V.farm, N.B.Enkelman.

It is necessary to notice, that the analysis of scientific researches in the field of is professional-personal competence has shown insufficient prorabotannost the given phenomenon that causes the additional studying directed on a concrete definition of concept of is professional-personal competence.

Scientific works of some researchers are devoted study of a problem of professional deformation of the person. In particular, professional deformation of the person is considered in S.P.Beznosova, V.Berg, A.V.Budanov, E.F.Zeera, T.A.Zhalaginoj, E.A.Klimov, A.K.Markovoj, K.Maslach, E.E.Symanjuk's proceedings, h.p. Pavlovoj, O.B.Poljakovoj. The reasons of occurrence of professional deformation were analyzed by L.A.Kitaevym-Smykom, A.K.Markovoj, L.M.Mitinoj, N.A.podymovym, G.M.Rumjantsevoj.

However the insufficient measure of a readiness of a problem of preventive maintenance of professional deformation of the person of the manager commercial is marked
The organisations, and also questions of development of is professional-personal competence of the manager of the commercial organisation that defines a scientific and practical urgency of a theme of research.

The teoretiko-methodological base of research is constructed on principles personal, subject-personal and is subject-dejatelnostnogo approaches (K.A.albuhanova, B.G.Ananev, V.P.Kuzmin, A.N.Leontev, B.F.Lomov, S.L.Rubinshtejn, etc.).

Research basis were: theoretical models of professional work (V.A.Bodrov, A.A.Derkach, E.F.Zeer, A.V.carp, E.A.Klimov, A.K.Markova, J.P.povarenkov, E.E.Symanjuk, V.D.Shadrikov, etc.); the researches of domestic and foreign scientists opening specificity of professional work of the manager (I.P.Volkova, E.S.Kuzmin, R.L.Krichevsky, G.Mintsberg, G.S.Nikiforov, T.Piters, V.F.Rubahin,

E.A.Utkin, etc.); the researches containing scientific positions about the concept of professional development of the person (K.K.abulhanova, L.I.Antsyferova, V.A.Bodrov, F.E.Vasiljuk, E.F.Zeer, I.S.game, A.N.Krylov, G.S.Kostyuk, E.A.Klimov, L.M.Mitin, A.K.Markova, V.N.Mjasishchev, F.Pataki,

A. R.Petrulite, V.V. Stolin, I.I.Chesnokova, V.D.Shadrikov); professionalism (V.A.Bodrov, S.A.Druzhilov, E.F.Zeer, J.P.povarenkov, E.A.Klimov), professional formation (V.A.Adolf, E.F.Zeer, N.F.Ilyin, E.A.Klimov, L.M.Mitin, V.I.Slobodchikova); influences of a trade on the person (V.G.Artamonov, S.P.Beznosov, R.M.Granovskaja, T.A.Zhalagina, E.F.Zeer,

B. N.Kozlov, L.N.Korneyev, A.K.Markova, A.M.Novikov); the works devoted to overcoming and preventive maintenance of professional deformation of the person (L.I.Antsyferova, S.P.Beznosov, A.O.Vasilchikov, R.M.Granovskaja, T.A.Zhalagina, M.N.Kovalensky, N.L.Korf, h.p. Pavlova, V.P.Podvojsky, A.R.ratteen, L.A. China-Smyk, A.K.Markova, L.M.Mitin, N.A.podymov, G.M.Rumjantseva), to a syndrome of emotional burning out (M.A.Berebin, V.V. Bojko, N.E.vodopjanova, L.I.Vasserman, R.M.Granovskaja, N.V.Grishin, K.Kondo,

C. V.Kondratyev, S.Maslach, A.K.Markova, P.Tornton, etc.).

The major basis the understanding of professional competence (has acted as E.V.Andrienko, O.A.Bulavenko, E.N.Bondarenko, S.A.Druzhilov,

E.F.Zeer, V.I.Zagvjazinsky, I.F.Isaev, O.G.Krasnoshlykova, O.A.Kozyreva, N.V.Kuzmin, J.I.Kuzminov, M.I.Lukjanova, V.N.Lebedev, V.A.Metaeva, A.K.Markova, V.L.Matrotisov, E.M.Nikitin, L.M.Nikitin, V.A.Slastenin, N.L.Soljankina, V.A.Tolochek, V.D.Shadrikov, E.N.Shijanov, etc.) and personal competence (D.A.Ivanov, O.A.Lapina, V.V. Kraevsky, V.A.Slastenin, A.V.farm, N.B.Enkelman).

Object of research - displays of professional deformation of the person of the manager of the commercial organisation.

Object of research - is professional-personal competence of the manager of the commercial organisation as aspect of preventive maintenance of professional deformation of the person.

Research objective - definition of the maintenance of is professional-personal competence of the manager of the commercial organisation and revealing of its structural components determining preventive maintenance of displays of professional deformation of the person.

The general hypothesis of research - a condition of psychological preventive maintenance of displays of professional deformation of the person of the manager of the commercial organisation is development of is professional-personal competence.

Private hypotheses:

1. Is professional-personal competence as a psychological phenomenon is defined through set of is professional-personal properties of the subject of work (the manager of the commercial organisation), includes a complex inseparably linked among themselves kompetentsy, reflecting specificity of professional work of the manager of the commercial organisation.

2. In the course of professional work managers of the commercial organisation have such displays of professional deformation of the person, as demonstrativnost, authoritativeness, a behavioural transfer, professional indifference and role ekspansionizm.

3. The developed author's program is the effective tool of preventive maintenance of displays of professional deformation of the person and development of is professional-personal competence of the manager of the commercial organisation.

According to the purpose and research hypotheses following problems have been formulated:

1. To carry out the teoretiko-methodological analysis professionalnoyolichnostnoj competence of the subject of work.

2. To execute professiografichesky the analysis of activity of the manager of the commercial organisation.

3. To develop a card of structural components of the is professional-personal competence, including is professional-personal the competence of the manager of the commercial organisation.

4. To define the most significant is professional-personal the competence of the manager of the commercial organisation.

5. To investigate the maintenance and structure of professional deformation of the person.

6. To reveal the most significant displays of professional deformation of the person of the manager of the commercial organisation.

7. Empirically to define interrelation between is professional-personal competence of the manager of the commercial organisation and displays of professional deformation of the person.

8. To develop and approve the program of preventive maintenance of professional deformation of the person of the manager of the commercial organisation through development of is professional-personal competence.

In work following methods of research are used:

Theoretical method: the state-of-the-art review of the scientific literature on a problem of researches, the analysis executed before dissertational researches;

Empirical methods: a method of expert estimations, testings, the questioning, ascertaining, forming and check experiment;

The matematiko-statistical methods of data processing including: criterion of the consent of distribution λ - Kolmogorov-Smirnova criterion, nonparametric parametre Vilkoksona, criterion of distinctions U the God-send-uitni, rangovyj criterion of consent Kendalla, criterion of the consent χ2Пирсона, definition
Criteria of the importance of distinctions of averages, nonparametric criteria rangovogo factor of correlation Spirmena, statistical criterion of distinctions (the qualitative analysis was applied to the description of the received data);

Techniques in relation to an investigated problem: a technique «MBI-HSS» (K. Maslach, S. Jackson) in N.E.vodopjanovoj's adaptations, a questionnaire «Emotional burning out» (V.V. Bojko), a technique «Diagnostics of interpersonal relations» (T.Liri), «the Questionnaire of behaviour and the experience connected with work, - AVEM», the developed U.Shaarshmidtom and A.Fisher, a technique «the Self-estimation of mental stability in interpersonal relations» (M.V.Sekach, V.F.Perevalov, L.G.Laptev), a questionnaire «Definition of integrated forms of communicative aggression» (V.V. Bojko), «R.Lazarusa, S.Folkmana's Koping-test» in T.L.Krjukovoj, E.V.Kuftjak, M.S.Zamyshljaevoj's adaptation, «a technique of revealing of level of communicative and organising abilities (PLAITS)» (V.V. Sinjavsky and B.A.Fedorishin), the test «Ability to forecasting» (L.A.Regush), the test «Ability to leadership» (R.S.Nemov), the test «Efficiency of leadership» (R.S.Nemov).

Reliability and validity of scientific results is caused by the qualitative and quantitative analysis of result, reliability of the sample, the approved toolkit, the rational approach to the decision of a problem of research, use of set of methods and the techniques of research corresponding to research problems, depth of the theoretical analysis of a studied problem, validity of theoretical positions.

Research sample: the sample total amount has made 208 managers (managers of department of sales, managers on corporate sales, managers of department of insurance, managers of department of crediting, managers of the service centre, managers of department of the state purchases, managers of department of supply, managers on preparation of the tender documentation), of them 124 men and 84 women, among which managers of the commercial organisations of the Tver area (Open Company "”Ń½æń«ó»ÓŃßß¼įŽ", joint-stock company «Nelidovsky factory hydraulic pressov», Open Company «the North-avto the Trade», Open Company «Harmony North-avto», Open Company "Network" Coherent », joint-stock company" Alpha insurance "). An age range of examinees - from 25 till 56 years, the activity experience in the commercial organisation - from 3 till 25 years.

The basic investigation phases:

I stage (2016-2017): statement and a problem substantiation, definition of the purpose, problems and a research hypothesis, the analysis of the scientific literature on a research problem, a choice of methodology and methods, definition of base of research.

II stage (2017-2018): an empirical substantiation professionalnoyolichnostnoj competence of the manager of the commercial organisation; research of significant levels of displays of professional deformation of the person of the manager of the commercial organisation; statistical processing of results for the purpose of definition of interrelation of is professional-personal competence and professional deformation of the person.

III stage (2018-2019): working out and program approbation

Preventive maintenance of professional deformation of the person of the manager of the commercial organisation; the analysis, interpretation and generalisation of the received results of dissertational research.

Scientific novelty of research:

1. The maintenance of concepts "competence" is analysed and defined,

"Competence", «professional competence","personal

Competence "and" is professional-personal competence », that brings the contribution to the conceptual device of psychology of work; the card of structural components of the is professional-personal competence, including formulations is professional-personal kompetentsy the manager of the commercial organisation and levels of their achievement is developed.

2. As a result of spent professiograficheskogo the analysis of activity of managers of the commercial organisations the requirements shown to their professional work are described. It is revealed, that is professional-personal competence of managers of the commercial organisation is the important characteristic of their professionalism.

3. Teoretiko-methodological bases of understanding of professional deformation of the person are generalised and systematised, factors of display of professional deformation of the person are allocated; features of preventive maintenance of displays of professional deformation of the person of the manager of the commercial organisation that brings the contribution to development of theoretical bases of psychology of work are revealed.

4. Interference between components professionalnoyolichnostnoj competence of the manager of the commercial organisation and displays of professional deformation of the person is proved.

5. The bases of psychological work on preventive maintenance of displays of professional deformation of the person of the manager of the commercial organisation are defined; the author's program directed on preventive maintenance of displays of professional deformation of the person and development professionalnoyolichnostnoj to competence of the manager of the commercial organisation is developed, its efficiency is confirmed.

The theoretical importance of research: in the dissertational

Research features of professional work of the manager of the commercial organisation and law of its is professional-personal development are theoretically proved.

The methodological bases of research of professional and personal competence of the manager are concretised, in the substantial plan the concept «is professional-personal competence of the subject of work» is defined.

The existing methodological bases of research of a problem of professional deformation of the person of the manager are ordered: approaches to studying of the given phenomenon, the basic forms of displays, preconditions that brings the contribution to a subject domain of psychology of work are described.

Principles of preventive maintenance of professional deformation of the person of the manager of the commercial organisation are allocated and proved.

The practical importance of research: results of dissertational research deepen knowledge of essence of is professional-personal competence and structure of professional deformation of the person, significant displays of professional deformation of the person of the manager of the commercial organisation, of interference of is professional-personal competence on professional deformation of the person that can act as the basis
Psychological support of managers of the commercial organisations for the purpose of the prevention of display of professional deformation of the person.

The developed author's program directed on preventive maintenance of displays of professional deformation of the person and development professionalnoyolichnostnoj to competence of the manager of the commercial organisation, has proved to be as a constructive and effective technique for practical work of the psychologist in the commercial organisation.

Results of research can be intended for use in activity of practical psychologists, at creation of programs of improvement of professional skill and professional retraining of managers, heads of the commercial organisations, HR-managers, organizational advisers and other experts occupied in sphere «the person the person», and also for the further working out of methods of preventive maintenance of displays of professional deformation of the person of managers.

The positions which are taken out on protection:

1. Is professional-personal competence of the manager represents set of the is professional-personal properties including a complex inseparably linked among themselves kompetentsy, reflecting specificity of activity of the manager and being a basis of professional perfection and development.

2. Professional work of the manager of the commercial organisation creates system of the factors defining occurrence of professional deformation of the person.

3. Displays of professional deformation of the person and components of is professional-personal competence vzaimoobuslovleny. Preventive maintenance of displays of professional deformation of the person of the manager is defined by development of is professional-personal competence.

4. According to the developed author's program preventive maintenance of displays of professional deformation of the person of the manager represents set of the actions directed on creation of conditions, promoting adequate and competent reaction of the person to difficulties of administrative interaction, personal and professional growth of the manager, formation stressoustojchivosti and skills of self-control.

5. The developed and approved program is the effective tool of preventive maintenance of displays of professional deformation of the person and development of is professional-personal competence of the manager of the commercial organisation.

Approbation and introduction of results

Materials of dissertational research are presented at scientific conferences: the International scientifically-practical conference of students, masters, post-graduate students, young scientists and their instructors to the 90 anniversary from the date of a birth of the honoured worker of a science of the Russian Federation, the doctor of psychological sciences, professor Alexey Fedorovicha Shikuna «Psychology, formation: actual and priority directions of researches» (Tver, 2017); International nauchnoyoprakticheskaja conference of students, masters, post-graduate students, young scientists and their instructors «Competitiveness of young experts: development

Professionalism and self-improvement »(Tver, 2017); the International scientifically-practical conference« On a way to an information society »
(Moscow, 2017); XVI International scientifically-practical conference «World science: problems and innovations» (Penza, 2017); XXVIII International nauchnoyoprakticheskaja conference «International scientific news 2017» (Astrakhan, 2017); IV International scientifically-practical conference «Open innovation» (Penza, 2018); the International scientifically-practical conference of students, masters, post-graduate students, young scientists and their instructors «Psychology, formation: actual and priority directions of researches» (Tver, 2018); the International scientifically-practical conference «the Modern condition and prospects of development of psychology of work and organizational psychology» (Moscow, 2018); the International scientifically-practical conference of students, masters, post-graduate students, young scientists and their instructors «Psychology, formation: actual and priority directions of researches» (Tver, 2019).

Work substantive provisions are stated in scientific publications of the author, including in the leading magazines recommended by list VAK.

The empirical results received in dissertational research and the basic directions of preventive work on overcoming of professional deformation of the person are included in the program of psychological support of professional work of the manager in the commercial organisations of the Tver area: Open Company "Avto-north", joint-stock company "Alpha insurance", SAO "VSK",

Open Company "Печатня", Open Company "Network" Coherent ».

The dissertation structure answers to the purpose and research problems and consists of the introduction, three heads, conclusions, the conclusion, the literature list (230 sources, from them 9 on foreign languages) and 17 appendices. The basic text of the dissertation is stated on 183 pages and accompanied by 27 tables and 19 drawings. In appendices the materials used in an empirical part of research are presented.

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A source: Novotortseva Alina Vladimirovna. DEVELOPMENT of is professional-PERSONAL COMPETENCE AS the CONDITION of PREVENTIVE MAINTENANCE of DISPLAYS of PROFESSIONAL DEFORMATION of the PERSON of the MANAGER of the COMMERCIAL ORGANIZATION. The dissertation AUTHOR'S ABSTRACT on competition of a scientific degree of the candidate of psychological sciences. Tver - 2019. 2019

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